SITA’s Sumesh Patel on how COVID-19 has increased the need for new technology at airports

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At the inaugural Changi Aviation Summit, the industry’s post-pandemic recovery was the focus of discussions. Technology is one way to make the industry safer. Experts said demand is rising for self-service, biometric and touchless technologies. Mr Sumesh Patel, Asia-Pacific president of SITA, a global leader in air transport IT, shared how COVID-19 has increased the need for new technology at airports and how this will change the airport experience for travellers.

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